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140-A Hetmana Mazepy St,
Ivano-Frankivsk, Ukraine

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INTERNAL RULES OF ACCOMMODATION AND PROVISION OF HOTEL SERVICES

AT THE “PRYKARPATTYA” HOTEL (PrJSC “IVANO-FRANKIVSKTOURIST”)

These Rules are the internal regulatory document of the “Prykarpattya” Hotel (hereinafter referred to as the Hotel) and are mandatory for compliance by all Guests, visitors, and third parties staying on the territory of the Hotel.

Registration and check-in at the Hotel constitute full and unconditional acceptance of these Rules, the Public Offer Agreement, and an obligation to strictly adhere to them.

1. REGISTRATION AND CHECK-IN PROCEDURE

      • 1.1. The Hotel provides services 24/7. Check-in and registration are carried out by the Front Office / Reception Service.

      • 1.2. Accommodation in the Hotel is provided exclusively upon presentation of original identity documents (Passport of a citizen of Ukraine, International Passport, Driver’s License, or digital documents in the “Diia” mobile application).

      • 1.3. The Hotel Administration reserves the right to refuse accommodation to individuals who fail to provide required documents, are under the visible influence of alcohol or drugs, or demonstrate inappropriate and aggressive behavior.

    2. CHECK-IN/CHECK-OUT TIME AND POLICY

    The Hotel operates under a unified policy for fixing standard checkout hours:

    Check-in time: from 14:00 (2:00 PM) (Check-in before 14:00 (early check-in) is subject to the availability of prepared clean rooms and is a subject to an additional fee).

    Check-out time: until 12:00 (12:00 PM) (The Guest is obliged to vacate the room, return the key card/key to the reception, and complete the full final payment).

      • 2.1. Early Check-in and Late Check-out: Provided exclusively by prior arrangement with the Administration and subject to room availability. These services are charged additionally in accordance with the current commercial rates of the Hotel.

      • 2.2. If the Guest has not vacated the room or extended their stay after 12:00, the Administration reserves the right to remove the Guest’s belongings from the room without their presence, creating a commission inventory of the property, in order to prepare the room for the next guaranteed reservation.

    3. FINANCIAL POLICY: MEALS, TOURIST TAX, AND EXTRA BEDS

        • 3.1. Meal Policy: Accommodation rates at the Hotel do not include the cost of meals. Breakfast, lunch, and dinner are not part of the basic hotel service and, if available, are billed as additional services.

        • 3.2. Mandatory Tourist Tax: In accordance with the Tax Code of Ukraine, the tourist tax is not included in the room rate and is subject to mandatory separate payment by each Guest directly upon check-in at the Hotel reception. Exception: Individuals who hold statutory exemptions (business trips by official order, disability, etc.) are exempt from paying the tax exclusively upon presenting the original business trip order or relevant certificate at the time of check-in.

        • 3.3. Extra Beds: Accommodation of additional persons in the room (exceeding the standard basic room capacity) is possible only if technically feasible for the Hotel. Providing an extra bed or bed linen is a paid service and is charged separately according to the approved price list.

      4. HOUSE RULES AND SAFETY REGULATIONS

          • 4.1. Quiet Hours: A strict quiet hours policy is enforced in the Hotel from 22:00 to 08:00 (10:00 PM to 8:00 AM). During this time, loud conversations and high volume on audio or video equipment are strictly prohibited in rooms and halls.

          • 4.2. Visitors (Non-resident Persons): Persons not registered as guests at the Hotel may visit guests in their rooms exclusively from 08:00 to 23:00. After 23:00, all visitors must leave the Hotel or register their stay by presenting identity documents. The Guest bears full responsibility for the actions of their visitors.

          • 4.3. Safety during Special Periods: In the event of an “Air Raid Alert” siren, Guests are obliged to immediately leave their rooms and proceed to the nearest shelter. The Hotel is not responsible for the safety of Guests who choose to ignore this security measure.

        5. STRICT PROHIBITIONS AND PENALTIES

        To ensure safety and protect property, the Hotel has introduced compromise-free rules regarding violations:

            • 5.1. Smoking Policy (FINE): Smoking tobacco products, hookahs, electronic cigarettes, iQOS, vapes, and any other systems in rooms, on balconies, in corridors, and halls of the Hotel is strictly prohibited. Violation of this requirement shall result in a fine for air and textile deep cleaning and disinfection (equal to the cost of one night’s accommodation), and the Guest may face early eviction without a refund for the remaining stay.

            • 5.2. Damage to Property: Guests bear full financial liability for damaging or destroying Hotel property, furniture, appliances, or textiles. Charging for incurred damages is processed based on a Property Damage Assessment Act in accordance with the established property price list.

            • 5.3. Prohibition of Hazardous Substances: It is forbidden to bring or store explosive, flammable, chemical, radioactive substances, as well as any type of weapons (hunting, service, traumatic) in the rooms.

            • 5.4. Pets: Accommodation with pets without the prior written approval of the Hotel Administration is strictly prohibited.

          6. HOTEL LIABILITY AND LOST & FOUND PROPERTY

              • 6.1. The Hotel is not responsible for the safekeeping of money, jewelry, documents, and gadgets belonging to the Guest unless they were deposited for safekeeping in the individual safe box located at the Front Desk.

              • 6.2. In case forgotten items are found, the Hotel staff immediately registers and places them in the Lost & Found storage. The storage period for forgotten items is 6 months, after which they are subject to disposal according to internal regulations. Shipping items back to the owner is carried out at the owner’s expense.

            7. EARLY TERMINATION OF STAY (EVICTION)

                • 7.1. The Hotel Administration has the right to unilaterally terminate the Agreement and evict a Guest early in the event of:
                      • Violation of fire safety regulations or smoking rules on the premises;

                      • Violation of public order and quiet hours after 22:00;

                      • Display of disrespect, profanity, or aggression towards the Hotel staff or other Guests;

                      • Exceeding the limit of registered persons staying in the room without agreement and payment for an extra bed.

                  • 7.2. In the event of forced eviction due to violation of the Rules, funds paid for upcoming but unused nights of accommodation shall not be refunded by the Hotel.

                LEGAL INFORMATION AND CONTACTS

                These rules are an integral part of the hotel services agreement. Any disputes that cannot be resolved through negotiations shall be referred to the Commercial Court of Ivano-Frankivsk Oblast.